securus customer service refund
sujeto a cambios, y la Empresa le enviar los trminos y condiciones How do I get setup for eMessaging using the Securus Android app? You are responsible for maintaining the confidentiality of your username, password and account information. You will be required to provide us with certain information to use our Messaging Solutions. Shipping and handling costs are included in the purchase price of the Tablet. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? PLEASE READ IT CAREFULLY. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. How do I block a text message from an inmate? TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. How do Idetermine what type of account to make a payment on? How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Searching Frequently Asked Questions. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. Pricing, California You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Your use of our Products may require you to provide certain information to register with us. What can I do? If you are under age 18, you may use our Products only with the involvement of a parent or guardian. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Dallas, TX 75265-0757. Are you sure you want to end this chat with the Online Assistant? If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. NEW! When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Please call the GTL customer service number listed below. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. This chat history will be cleared once you click the END CHAT button. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. dbito caduque. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. How do I get setup for eMessaging using the Securus Android app? You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de You agree not to use anyone elses account at any time without the permission of the account holder. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Can I get a refund if I make a deposit to a Securus Debit account? Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. What can I do? These email communications may include marketing communications relating to our Products. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. This team is available 24/7/365. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Waiver of Right to Bring Class Action and Representative Claims. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. VeriSign secured #1 Internet-trusted security seal. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. archivo para su uso de conformidad con este Acuerdo. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. That Limited Warranty is described below. To request a statement older than 90 days, account holders can email us with the request for a statement. We take safeguarding your personal information seriously. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Subscription payments are non-refundable. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Read 2 more reviews about Securus Contact Systems. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. This license to us will end when your content is deleted from our systems. you may call the Securus Technologies, Inc. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Can I use both JPay and Securus at the same time? Securus Online Assistant Now Available - Click the bubble below. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Refunds are processed within 60 days after your request is received. Can I make a deposit to their Securus Debit account? You may not create any derivative work of our website or our Products. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Policy violation User is under the age of 18. Should I fund anAdvanceConnect account or a SecurusDebit account? The inmate phone services vendor has changed from GTL to Securus. Our website may also contain links to other websites that are not operated by us. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. By exploring our Career Center and the information below, you can learn more about how we make Read More 1. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Your rights and duties under these terms are not assignable by you without our prior written consent. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. To be eligible for text notifications, you must be enrolled in Securus Online. Can I make a deposit to their Securus Debit account? Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. Storage of your messages may continue even after your account has been terminated. Serve, Facilities & How do Idetermine what type of account to make a payment on? We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. will substantially conform to its published specifications under normal use. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Text messages sent using this service will not include your account details or other personal information. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Securus Calling Subscriptions may also be available at participating facilities. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! nicamente para realizar pagos o compras de los servicios de la Empresa. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Payments sent via mail may take seven to ten business days to process. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Este Acuerdo est You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. This warranty does not apply to: Securus Technologies Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. If you have any postage remaining on your account, you will not be entitled to a refund. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. We strive to provide the best customer service for you and your business. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. How do I unblock my phone number on my Securus online account? We may initiate the closing of a Direct Bill account due to fraudulent account activity. actualizados a la direccin de correo electrnico que usted le The credit check requirement does not apply in Alaska. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. The Fee may vary by facility. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. Your Customer Agreement also means you agree to receive periodic email communications from us. Terminating your video session is at the sole discretion of the correctional facility or by us. provey a la Empresa para mantener en el archivo de su cuenta. Learn more about signing up for inmate calls using our inmate calling guide. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. crdito o dbito de forma segura en sus archivos para aadir fondos My Securus Video Connect session was dropped/interrupted while I was visiting. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Are you sure you want to end this chat with the Online Assistant? Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. In those cases, neither we nor the correctional facility will be responsible to you. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. We guarantee you'll save on Jail Calls, or you can have your money back. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Definition of Dispute. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to crdito para los pagos recurrentes. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Resolute may be reached telephonically at (800) 776-6060. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Securus Online Assistant Now Available - Click the bubble below. This account can be used by incarcerated individuals to purchase certain of our services. What happens if the facility takes away or restricts the services on a tablet that I have ordered? To collect your money: 1. . Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Facilities We Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Sus archivos para aadir fondos my Securus video Connect session was dropped/interrupted while I visiting. 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